Yes you can keep your existing number. This is a process known as number porting and involves moving your existing number from your current provider over to another. It’s easy to do, but there are a couple of really important steps:
· Before you place an order, make sure you understand the differences between your existing landline service and those of a digital home phone service
· To keep your phone number, tell us that you want to port the number when you place your order
· Keep the service you have with your current supplier going until the porting process has completed
· Be sure that all of the information you supply is accurate, because any mistakes could lead to delays or even the number being lost
A request to port your number will not be made until your broadband service has been activated, and could take up to 10 days.