Join the switch to better broadband
Better broadband means...
Stress-free installation
Your new broadband service will be installed by an expert engineer who will take care of everything, giving you a hassle free switch.
Better broadband means...
Free standard installation
Your standard installation of ultrafast broadband is free! This is thanks to a government-backed scheme to help customers with slow broadband speed in rural areas.
Better broadband means...
You're kept fully informed
Your installation is unique to you, so before doing anything, your expert engineer will explain what they need to do and where your equipment will go. They’ll do their very best to accommodate your preferences. A standard installation typically takes 1 - 1.5 hours.
Better broadband means...
Respecting your property
Engineers will ensure that all equipment is securely fixed and as discrete as possible. They respect the property, trees and wildlife habitats when installing.
Better broadband means...
Connect and test
As soon as you’re connected, your engineer will carry out a speed test to make sure you’re getting the promised speed. A typical standard installation will take between 1 to 1.5 hours from start to finish.
What our customers say
Why switch to Voneus?
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Connecting Communities
Supporting and working with local communities is really important to us, as we recognise the unique challenges you face.
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Hyper local
You’ll soon get to know our community engagement teams as they bring on-the-ground support to you and your neighbours.
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No nasty surprises
Keep the great price you get for the whole of your contract with no in-contract price rises.
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VoIP phones
Enjoy cheaper phone calls with our internet phone service. No landline needed.
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Backed by investors
We work closely with our investors Macquarie Capital and Tiger Infrastructure who share our vision to bring gigabit broadband to rural communities.
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Stress-free installation
Relax with stress-free installation by specialist engineers who will do all the work for you.
Frequently Asked Questions
There are a number of factors that can have an impact on the timeline for the roll out of a new network. In addition to planning and coordinating every project with our own teams, we also work with other third parties such as councils, highways authorities, contractors, and landowners.
However, as much as we prepare and try to anticipate all challenges, sometimes delays are necessary whilst we look for ways to overcome those challenges or even go back to look for alternative ways.
When this happens, please be assured we will do our best to keep you updated as soon as possible
We will be in contact when you’re service is ready to be installed. We will drop you an email and/or give you a call.
When we contact you to advise your service is ready for installation we will arrange a suitable date and time for installation with you over the phone.
No problem, simply give us a call and we can rearrange for a more suitable time. Please note a charge my apply for cancellations with less than 24 hours notice.
A standard install takes between 1 hour and 1 hour 30 minutes.
We're working with the government to upgrade broadband in hard to reach areas to a faster, more reliable full fibre digital network. The government backed voucher scheme covers the cost of standard installs of full fibre and bringing it straight into your home.
A standard installation is free of charge. But in some cases, for instance if the access route to your home is particularly long, installation may be non-standard. When you place an order, if we think your installation is non-standard we'll send out an engineer to survey your property. If there is a charge for installation, we'll provide you with a full quote, valid for 60 days. And don't worry, we won't start any work until you have agreed the quote.
No problem. Go ahead and place your order with us and we'll hold your install for up to 11 months. Just give us a call to find out more.
No problem, we can add VoIP or mesh services to your order at any time. When our engineer is completing your install they may check coverage throughout your home and advise if mesh is required. You can simply give us a call or go online and order at that point or you can order at a later date.
Simply give our technical support team a call on 0333 880 4141 or email helpdesk@voneus.com.