A standard installation is free of charge. But in some cases, for instance if the access route to your home is particularly long, installation may be non-standard. When you place an order, if we think your installation is non-standard we'll send out an engineer to survey your property. If there is a charge for installation, we'll provide you with a full quote, valid for 60 days. And don't worry, we won't start any work until you have agreed the quote.

Speeds may vary depending on the size of your property, thickness of the walls and where your router is placed. The good news is our friendly team are on hand to advise you on how to get the very best coverage in your home, and what additional equipment you might need.

The best broadband package for you will depend on how you use your internet and how fast you want to go! If there are just one or two of you online browsing, our 250Mbps is probably all you need. If there are more of you at home and you're all online at the same time, you'll probably need our 500Mbps package. We'd recommend our fastest package of 900Mbps if you're gaming regularly, or uploading large files.

Fibre to the Premises (FTTP), or Full Fibre, uses state-of-the-art fibre optic cables to bring ultrafast broadband directly into your home. Full Fibre gives you unrivalled speed and reliability whenever you are online – from gaming to streaming, video calling to uploading documents. Full Fibre is set to meet not only your current broadband needs, but also future-proof your home in an ever-growing digital world.

Wireless broadband uses radio signals to deliver high-speed broadband. Transmittors on masts send the signal to smaller radio receivers on your property. Wireless broadband is much quicket to build and install as it doesn't involve digging up roads and laying cables.