Voneus Network Service Status

Below you will find a list of any active and current outages or incidents on our network.

If you think you have an issue but a problem is not being reported here, it may be local to you.  Give our support staff a call for free, every day of the year, on 0800 007 3344 for some help.

Please select a county for more information

If there are any issues listed in your area, you will see a number next to the county name.  If there are no issues reported in your area then the title will say “No reported issues”.

Please note that over the next few days we are undertaking various pieces of planned maintenance work meaning that the service may be interrupted for a minute or two at a time.  We apologise for any inconvenience this causes but it’s for a good reason!

Abertawe, Pen-y-bont ar Ogwr, Vale of Glamorgan - no issues reported

There are no issues currently being reported on our network in this area.

Buckinghamshire and Bedfordshire - no issues reported

29/09/2019 18:14 – NTW – Nether Winchendon

Following the visit by the on-call electrician we have resolved the immediate issue relating to the electrical wiring on site (which is legacy wiring prior to our arrival on the site).  Further work will continue this work to upgrade the wiring to stop such an occurrence in the future but for now we suspect that the fix will work even taking into account the bad weather predicted for the next few days.

We are sorry for any inconvenience caused during this outage.

29/09/2019 15:14 – NTW – Nether Winchendon

We have had a recurrence of the power problem and the electrician is due on site at 16:15.  The plan today is to implement the fix that should stop this from happening again.

28/09/2019 22:00 – NTW – Nether Winchendon

The issue has now been resolved and is due to a problem at the major relay side in Upper Winchendon.  Electrical engineers resolved the issue at 21:45 and more staff will be on site tomorrow to shore up the installation in terms of the electrical cabling, etc.

We are sorry for any inconvenience caused during this outage.

28/09/2019 15:15 – NTW – Nether Winchendon

There is currently an electrical problem on site at a major relay location and our engineer and an electrician are currently on site fixing this issue. This should be complete during the afternoon.

Cheshire - planned upgrade

16/10/2019  DMA – Dunham Massey & LBO – Little Bollington

We are planning to upgrade St. Margaret’s Church – Midlands Farm link on Friday, October 18, between 10am and 3pm (approx) 

Customers connected to Midlands Farm will experience intermittent service during this time.

Once works are complete, no action should be necessary to restore the service. However, if the system appears to be down, customers should power cycle their router.

 

There are no issues currently being reported on our network in this area.

Devon - no issues reported

There are no issues currently being reported on our network in this area.

Gloucestershire - no issues reported

There are no issues currently being reported on our network in this area.

Northamptonshire, Oxfordshire and Warwickshire - no issues reported

There are no issues currently being reported on our network in this area.

North Yorkshire - no issues reported

There are no issues currently being reported on our network in this area.

Somerset - no issues reported

There are no issues currently being reported on our network in this area.

Wiltshire - no issues reported

There are no issues currently being reported on our network in this area.