Voneus Network Service Status

Below you will find a list of any active and current outages or incidents on our network.

If you think you have an issue but a problem is not being reported here, it may be local to you.  Give our support staff a call for free, every day of the year, on 0800 007 3344 for some help.

Please select a county for more information

If there are any issues listed in your area, you will see a number next to the county name.  If there are no issues reported in your area then the title will say “No reported issues”.

North Yorkshire - No reported issues

18/10/2018 Brearton, Virgin’s problem has now been sorted and the service should now be restored. Once again we apologise for any inconvenience.

17/10/2018 12:55 – BRE – there is currently an outage in the network in Breaton, North Yorkshire, at the moment affecting all customers in this area.  This is because our wholesale provider, Virgin Media, are having issues on their network.  Their engineers are looking at the issue and as soon as we have been provided with a schedule for the fix it will be published here.

We apologise for any inconvenience this may cause.

Buckinghamshire - No reported issues

There are no issues currently being reported on our network in this area.

Devon - No reported issues

5th October 2018 The issue with the service in the Monkton area is now fixed and all customers should now have a good service.

Gloucestershire - No reported issues

There are no issues currently being reported on our network in this area.

Greater Manchester area - No reported issues

07/10/2018 22:30 – DMA – the previously reported issue has now been resolved and we are sorry that some customers were subject to an outage.

Northamptonshire - No reported issues

There are no issues currently being reported on our network in this area.

Oxfordshire / Warwickshire - Reported issue in Wolverton

19th October 2018 There is an issue reported in teh Wolverton area which is being investiagted by our engineers, sorry for the inconvenience. We will update here as soon as we have further information.

Somerset - No reported issues.

16th October Virgin fault has been fixed and service should now be resumed.

15th October Virgin are reporting an outage in the Horrington area. We have yet to be advised when the service may be resumed but will update the website when known.

12th October 2018 4.30pm Trudoxhill area is experiencing intermittent service, we believe due to weather conditions. Our engineers are investigating. We apologise for the break in service.

08/10/2018 10:33 – BKT – We have now resolved the issue and we are sorry for any inconvenience caused during the outage last night.

Wiltshire - No reported issues.

31st May 2018 16.50hrs The connection has been restored and service has been resumed.

31st May 2018 16.10hrs There are issue reported in the Charlton Little Somerford areas. Our engineers are investigating and we will update this page as soon as we have any further detail.

There are no issues currently being reported on our network in this area.

Abertawe, Pen-y-bont ar Ogwr, Vale of Glamorgan - No reported issues

There are no issues currently being reported on our network in this area.