Voneus Network Service Status

Below you will find a list of any active and current outages or incidents on our network.

If you think you have an issue but a problem is not being reported here, it may be local to you.  Give our support staff a call for free, every day of the year, on 0800 007 3344 for some help.

Please select a county for more information

If there are any issues listed in your area, you will see a number next to the county name.  If there are no issues reported in your area then the title will say “no issues reported”.

Somerset - no issues reported (4 historical issues)

There are no issues currently being reported on our network in this area.

17/01/2014 18:00 – BKT – All issues, planned and unplanned, have been resolved and all systems are back to normal.

17/01/2014 15:15 – BKT – We have an unplanned outage in the Rode and Tellisford areas.  An engineer has been dispatched from our Rode office and will be there presently to fix it.

17/01/2014 09:30 – BKT – Planned maintenance is today happening in the Rudge area of our network near Frome.  The network is due to be back to normal about 16:00hrs.

16/01/2014 13:16 – BKT – Planned maintenance is today happening in the Standerwick, Berkley and Rudge area of our network near Frome.  The network is due to be back to normal about 16:00hrs.

05/01/2017 14.28 The network upgrade is now complete and the service has been resumed.

05/01/2014 11:00 – BKT – Planned maintenance is today happening in the Rudge and Lower Rudge area of our network near Frome.  The network is due to be back to normal about 16:00hrs.

04/01/2017 16:04 – The planned maintenance is now completed and the service is back to normal.

04/01/2014 10:00 – BKT – Planned maintenance is today happening in the Rudge and Lower Rudge area of our network near Frome.  The network is due to be back to normal about 16:00hrs.

Buckinghamshire - no reported issues (2 historical issues)

There are no issues currently being reported on our network in this area.

13/01/2018 14:44 – NTW – power has been restored at Buckinghamshire County Council HQ in Aylesbury and with it our equipment providing the service.

13/01/2018 11:38 – NTW – having spoken with the engineers they cannot restore power to the room where our (and others) equipment is held until approximately 3 or 4pm.  Soon as the power is restored the service, alongside this, should be restored.  We should also add that we were not informed by the Authority that this work was going to be undertaken and will be liaising with them as of Monday in an effort to negate this from happening again.

13/01/2018 11:24 – NTW – apparently works are being carried out to test some of the electrical systems in the building including the back-up generator (that is supposed to provide power when the mains goes down).  However this has not worked and parts of the building are without power including the roof where us and a number of other providers have equipment.  It means all the equipment on the roof is not working and the engineer is liaising with the contractors to try and reconnect the power ASAP.  More to follow.

13/01/2018 11:06 – NTW – the engineer has now arrived and is investigating the problem.

13/01/2018 09:30 – NTW – Nether Winchendon and Bishopstone – we have identified a major problem in this area due to an issue with the Virgin Media circuit at Buckinghamshire County Council HQ in Aylesbury.  An engineer has been dispatched to investigate and is due to arrive shortly where an update will be posted.

01/01/2017 16:30 – the issue has been resolved and the network is back up and running.

01/01/2017 11:00 – NTW – Nether Winchendon – we have identified a problem with a radio in this area and have lost contact with some of the network.  An engineer has been dispatched to investigate and resolve the problem.

Gloucestershire - no reported issues (3 historical issues)

There are no issues currently being reported on our network in this area.

06/01/2018 – an engineer was dispatched and due to a fault with the main radio facing Kingscote (from Amberley) not booting up properly after the restoration of power, being identified as the nexus of this outage, this was fixed.  We did this by manually booting up this radio in doing so the link between the two points, approximately 8km, was restored.  And when it came up so did the rest of the network.

We are discussing this new presentation of an issue on Monday with our staff with the aim to stop such a manifestation from happening again and we are sorry for any of our customers that were inconvenienced by this outage.

06/01/2018 10:00 – KCT – we have identified a major problem in this area due to a power outage.  Engineers are ascertaining with the power company when service will be restored and an update will be published here once we have it.

04/01/2017 16:20 – Power has now been restored and the service is working normally.

04/01/2017 15:13 – KCT – we have identified a major problem in this area due to a power outage.  Engineers are ascertaining with the power company when service will be restored and an update will be published here once we have it.

23/12/2017 12:42 – Power has now been restored and the service is working normally.

23/12/2017 10:47 – KCT – Kingscote – we have identified a major problem in this area due to a power outage.  Engineers are ascertaining with the power company when service will be restored and an update will be published here once we have it.

Oxfordshire - no issues reported (1 historical issue)

There are no issues currently being reported on our network in this area.

01/01/2017 13:00 – the issue has been resolved and the network is back up and running.

01/01/2017 11:00 – SGN – Oxhill, Whatcote, Radway, Ettington and Wolverton – we have identified a problem with a radio in this area and have lost contact with some of the network.  Due to weather conditions and darkness we cannot deploy an engineer to look at this until tomorrow morning and we will resume the work to fix then.

Devon - no issues reported

There are no issues currently being reported on our network in this area.

Wiltshire - no issues reported

There are no issues currently being reported on our network in this area.

Northamptonshire - no issues reported

There are no issues currently being reported on our network in this area.

Abertawe, Pen-y-bont ar Ogwr, Vale of Glamorgan - no issues reported

There are no issues currently being reported on our network in this area.