How to make a complaint

If you wish to complain about any of our services you may:

Call us on

Email us at

Write to:

Customer Complaints
Voneus Limited, Block B
Southgate Office Village
London, N14 6HF

Third parties acting on behalf of customers with disabilities should use any of the above methods of registering the complaint and immediately advise us of the preferred format for correspondence.

For more information, read our Voneus Customer Complaints Code of Practice.

*charges may apply, check your providers’ tariff guide.